Refund policy
Refund Policy
We offer a 14-day return policy, meaning you have 14Â days from the date you receive your order to request a return.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. You will also need your order confirmation or proof of purchase.
To initiate a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your package.
Return address
Wellington Shield AB
Malmskillnadsgatan 44
111 57 Stockholm
Sweden
Please note that items returned without first contacting us will not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item otherwise.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@norrheimkitchen.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Items that have been used or damaged after delivery
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order once your return has been approved.
European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.
To exercise this right, please contact us at info@norrheimkitchen.com.
Returned items must be unused and in their original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 1–5 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 10 business days have passed since your refund was approved, please contact us at:
Company Information
Norrheim is operated by:
Wellington Shield AB
Malmskillnadsgatan 44
111 57 Stockholm
Sweden
Company Registration Number: 556552-8220Â