Shipping & Returns
We aim to process and deliver your order as efficiently and securely as possible. Below you will find essential information regarding shipping, returns, and refunds.
Shipping
Processing time:
Orders are processed within 1–3 business days.
Estimated delivery time:
Delivery typically takes 5–10 business days after dispatch, depending on the destination.
We ship via reliable logistics partners such as DHL, UPS, FedEx, or equivalent carriers. Once your order has been shipped, you will receive a tracking link via email.
Shipping costs, if applicable, are displayed at checkout before completing your purchase.
Returns
You may return unused products within 30 days of receiving your order, provided that the item is unused and returned in its original packaging.
To initiate a return, please contact us at info@norrheimkitchen.com and include your order number.
Unless the item is defective or incorrectly delivered, customers are responsible for return shipping costs.
Return address
Wellington Shield AB
Malmskillnadsgatan 44
111 57 Stockholm
Sweden
Refunds
Once we receive and inspect your returned item, refunds are processed within 1–5 business days to the original payment method.
Please note that original shipping costs may not be refundable unless the product was defective or incorrectly delivered.
Right of Withdrawal (EU Customers)
Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without giving any reason.
To exercise your right of withdrawal, please contact us at info@norrheimkitchen.com
Returned items must be unused and in their original packaging.
Uncollected Packages
If a package is not collected and is returned to us, a handling and return shipping fee may be deducted from your refund.
Customs & Import Duties
International orders may be subject to customs duties, VAT, or import fees depending on your country's regulations. These charges are the responsibility of the customer.
Order Confirmation & Tracking
You will receive an order confirmation email immediately after purchase.
Once your order has been shipped, you will receive a separate email with tracking information.
Contact
For any questions regarding shipping, returns, or refunds, please contact us:
Email: info@norrheimkitchen.com
Company: Wellington Shield AB
Address: Malmskillnadsgatan 44, 111 57 Stockholm, Sweden
Company Registration Number: 556552-8220
Norrheim is operated by Wellington Shield AB, a company registered in Sweden.